Effective Date: Jan 1, 2025
WellNest is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our products and services, including the WellNest Pod, mobile app, and associated platforms. By using WellNest’s products and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal information when you create an account, use our services, or interact with us:
- Name, email address, phone number, and home address.
- Emergency contact details (e.g., caregiver information).
- Payment information (e.g., credit card details for subscription payments).
b. Device and Usage Information
When you use the WellNest Pod and mobile app, we may collect:
- Environmental data (e.g., air quality, temperature, humidity).
- Safety data (e.g., fall detection alerts, panic button activations).
- Device information (e.g., IP address, device type, operating system).
- App usage data (e.g., feature interaction and frequency of use).
c. Location Information
If enabled, we may collect location data from your device to provide location-based services, such as directing emergency responders to your location.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our products and services.
- Monitor environmental and safety conditions in real time.
- Send alerts and notifications to users and caregivers.
- Personalize your experience and provide tailored recommendations.
- Communicate with you about updates, promotions, and support.
- Maintain security and prevent unauthorized access to your account.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data in the following situations:
a. With Caregivers or Emergency Contacts
Safety alerts (e.g., fall detection, panic button activations) may be shared with designated caregivers or emergency contacts.
b. With Service Providers
We may share your information with trusted third-party vendors who help us provide services, such as cloud hosting, payment processing, and customer support.
c. Legal Requirements
We may disclose your information if required by law, such as in response to a subpoena or legal request.
d. Business Transfers
If WellNest is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take the security of your data seriously and implement measures to protect it, including:
- Encryption of sensitive information during transmission and storage.
- Regular security audits and updates.
- Role-based access controls to limit access to personal data.
While we strive to protect your information, no system can guarantee absolute security. It is your responsibility to maintain the confidentiality of your account credentials.
5. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccuracies in your data.
- Deletion: Request the deletion of your personal data, subject to legal or operational requirements.
- Restriction: Limit the processing of your personal data under certain conditions.
- Portability: Receive a copy of your data in a portable format.
- Objection: Object to the processing of your personal data for specific purposes.
To exercise your rights, please contact us at support@wellnest.io.
6. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Environmental and safety data may be anonymized and stored for analytical purposes after it is no longer linked to your account.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and app. These technologies help us:
- Recognize your preferences.
- Measure app and website performance.
- Provide personalized content.
You can manage your cookie preferences through your browser or device settings.
8. Children’s Privacy
WellNest is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If we become aware that a child’s data has been collected, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The effective date of the latest revision will be noted at the top of this policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@wellnest.io
Phone: +1-123-456-7890
Address: 123 WellNest Lane Suite 456 Toronto, ON M5V 2T6 Canada
By using WellNest’s services, you acknowledge that you have read and understood this Privacy Policy.